Last updated: January 2025
1. Introduction
NEXUSWAVE TECHNOLOGIES LTD (trading as "Nexuswave") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
NEXUSWAVE TECHNOLOGIES LTD
DEPT 6495
43 OWSTON ROAD
CARCROFT
DONCASTER
DN6 8DA
UNITED KINGDOM
Registered in England and Wales.
3. Information We Collect
3.1 Information You Provide
When you contact us or engage our services, we may collect:
- Contact Information: Name, email address, company name
- Enquiry Details: Information you provide in your messages to us
- Business Information: Details about your organisation relevant to providing our services
- Payment Information: Billing details necessary to process payments (card details are processed securely by Stripe and not stored by us)
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, referring website
This information is collected through cookies and similar technologies. See Section 7 for more details.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries: Processing and responding to messages sent via our contact form
- To provide services: Delivering consulting and training services you have engaged
- To process payments: Handling payments for our services
- To improve our website: Understanding how visitors use our site to enhance user experience
- To comply with legal obligations: Meeting our legal and regulatory requirements
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit a contact form, you consent to us processing your data to respond to your enquiry
- Contract: Processing necessary to fulfil our contractual obligations when providing services
- Legitimate Interests: Website analytics and improving our services, where this does not override your rights
- Legal Obligation: Where we are required to process data by law
6. Data Sharing
6.1 Third-Party Service Providers
We may share your data with trusted third-party service providers who assist us in operating our business:
- Stripe: Payment processing - card payments are processed securely by Stripe. Please refer to Stripe's Privacy Policy for details on how they handle your payment data.
- Website Hosting: Our website is hosted by a third-party provider who may have access to technical data.
- Analytics: We may use analytics services to understand website usage.
6.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
6.3 No Sale of Data
We do not sell, rent, or trade your personal data to third parties.
7. Cookies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit websites. They help websites function properly and provide information to website owners.
7.2 Cookies We Use
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your choices and preferences
7.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact Form Data: Retained for up to 2 years after your last interaction with us
- Client Records: Retained for 7 years after the end of our business relationship for legal and accounting purposes
- Website Analytics: Aggregated data retained for up to 26 months
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another organisation
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us via our contact form.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure (HTTPS) website connections
- Secure payment processing through Stripe
- Limited access to personal data on a need-to-know basis
- Regular review of security practices
11. International Transfers
Your personal data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
12. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the "Last updated" date shown at the top.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us via our contact form.