Terms of Service

Last updated: January 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by NEXUSWAVE TECHNOLOGIES LTD (trading as "Nexuswave"), a company registered in England and Wales.

By engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Company Information

Legal Name: NEXUSWAVE TECHNOLOGIES LTD

Trading Name: Nexuswave

Registered Address:
DEPT 6495
43 OWSTON ROAD
CARCROFT
DONCASTER
DN6 8DA
UNITED KINGDOM

Registered in England and Wales.

3. Services

Nexuswave provides the following professional services:

• AI Consulting: Strategic guidance on AI adoption, workflow automation recommendations, and implementation planning.
• AI Training & Workshops: Practical training sessions delivered online to help teams understand and use AI tools effectively.
• Ongoing Support: Continued assistance available through custom agreements.

All services are delivered remotely via online channels.

4. Engagement Process

4.1 Enquiries and Quotes

To engage our services, please contact us via our website contact form. We will respond with information about our services and, where applicable, provide a quote for your requirements.

4.2 Agreement

An agreement for services is formed when you accept our quote and make payment as specified. We will confirm the engagement details in writing.

4.3 Scheduling

Sessions and consultations will be scheduled at mutually agreed times. We will provide reasonable notice of any schedule changes.

5. Payment Terms

5.1 Fees

Our fees are as quoted for each engagement. All prices are in British Pounds (GBP) unless otherwise stated.

5.2 Payment

Payment is required in advance of service delivery unless otherwise agreed in writing. We accept bank transfers and major credit/debit cards via our secure payment processor (Stripe).

5.3 Project-Based Billing

All services are billed on a project basis. We do not offer subscription-based billing.

6. Cancellation and Refunds

Please refer to our Refund & Cancellation Policy for full details on cancellations and refunds.

In summary:

• Cancellations are accepted up to 48 hours before a scheduled session.
• Services that have been delivered are non-refundable.
• No refunds are provided for completed services.

7. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate information about your requirements and organisation.
• Attend scheduled sessions at the agreed times.
• Provide reasonable notice if you need to reschedule.
• Ensure appropriate participants are available for training sessions.
• Use the services and any materials provided for your internal business purposes only.

8. Intellectual Property

8.1 Our Materials

All training materials, documentation, and resources provided by Nexuswave remain our intellectual property unless explicitly transferred in writing.

8.2 Your Information

You retain ownership of any confidential business information you share with us during engagements.

8.3 License

We grant you a non-exclusive, non-transferable license to use materials provided during our engagement for your internal business purposes.

9. Confidentiality

We treat all client information as confidential. We will not disclose your business information to third parties without your consent, except where required by law.

10. Limitation of Liability

10.1 Services

Our services provide guidance and training based on our professional expertise. We do not guarantee specific outcomes or results from implementing our recommendations.

10.2 Liability Cap

Our total liability for any claim arising from our services is limited to the amount you paid for those services.

10.3 Exclusions

We are not liable for indirect, consequential, or incidental damages arising from the use of our services.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us via our contact form.